Design Source Terms & Conditions — Please read carefully
Pricing
- All prices are wholesale and listed in US dollars
- Prices and product availability are subject to change without notice
Minimum Order
- Opening minimum is $250.00
- Re-order minimum is $150.00
- Orders less than the minimum will be charged a $25 processing fee
New Accounts need to submit (orders will not be processed until we received these forms)
- An order form
- Sales Tax Certificate of Exemption form (available on our Web site)
- Credit Application (available on our Web site; the "References" section does not have to be completed unless you wish to establish terms of net 30) and
- Credit Card Authorization form (if paying by credit card)
Payment
- We accept check or credit cards (Visa, MasterCard or American Express)
- The credit card will be charged the full amount prior to production (shipping charges will be charged at time of shipment unless your order is shipped freight collect, see Shipping/Freight below for more info)
- Net 30 terms are only available for established accounts who have submitted a credit application with references. Invoices are due 30 days after date of shipment.
- New accounts wishing to be on Net 30 terms can submit a credit application (form available on our Web site)
- We do not ship COD
To Order
- Fax your order to: 336 841 1616 (order form available on our Web site)
- Email your order to: info@designsourceltd.com
- Call customer service at: 336 841 1650 (please note when you call us to place an order, we will write your order and then fax it to you to review, sign and fax back to us. We require an authorized signature for all orders)
Cancellations / Order Changes
- Since our product is custom made to customer's specifications, cancellations or changes will not be accepted once we receive the order.
Delivery
- Our lead time averages 4 - 6 weeks
- If you need your order sooner than 4 weeks, we can possibly accommodate your request. However there will be a 15% upcharge on your order for the rush fee.
- Please open and inspect the entire contents of all boxes at time of delivery. Design Source is not responsible for product damaged in transit. Customer is responsible for filing freight damage claims with carrier.
Shipping / Freight
- All products are FOB High Point, NC
- Shipping / Freight charges are the responsibility of the customer (a rough estimate of shipping charges is 15% - 20% of your order total)
- When appropriate UPS and FEDEX will be used. In this case, the cost of shipping will be added to your final invoice or charged to your credit card at the time of shipment.
- All other products will be shipped freight collect when a truck carrier is required.
- You can select a carrier of your choice. If no carrier is specified we will select the best available carrier.
- Residential delivery by freight carrier will incur an additional charge. These charges vary by state and are the responsibility of the customer.
Damages / Inspections
- Design Source is not responsible for product damaged in transit.
- All damages / shortages are required to be noted on the freight bill when items are received.
- Please open and inspect the entire contents of all boxes within five (5) days of receipt.
- The time requirement for a freight claim to be filed with a carrier is seven (7) days or less.
- For freight collect shipments, the claim is the responsibility of the customer but Design Source will make every effort to provide you with information and assistance in the completion of your claim.
- Damages / shortages must be reported within five (5) business days to our office.
- Please keep all original packaging.
Returns
- All products are custom finished and cannot be returned.
Parts and Replacements
- All requests for parts and replacements must be received in writing. Fax requests to: 336 841 1616 or email to: info@designsourceltd.com.
- Requests for parts at no charge after 60 days from receipt of product cannot be honored. However if parts are available we may be able to send at a charge.
Sales Materials
- A color catalog can be purchased for $75
- A complete set of color chips and a fabric swatch book can be purchased for $50 each
- The cost of sales materials will be credited after $2,000 in purchases (excluding shipping charges) within a 12 month period.
About Design Source Products
Most of Design Source products are hand-finished. We maintain master color panels and monitor product during production. Due to texture differences between items, temperature/humidity changes and slight technique differences between our skilled finishers, some variation in finishes can occur. Therefore, we cannot guarantee exact matches on specific items between orders. Finish chips are provided as a close approximation of finish.
